Compliance Support Officer

Compliance Support Officer
Location: Hybrid
Salary: £20.00 - £27.00 per hour (umbrella)
Type: Temporary, Full-Time, 6-month interim
Sector: Housing / Compliance

Are you highly organised, detail-oriented, and passionate about supporting compliance and service delivery in a housing environment?
As a Compliance & Contracts Coordinator, you’ll support the Contracts Manager in managing servicing programmes across compliance areas including Fire, Electrical, Lifts, Legionella, Gas, and Asbestos. You’ll liaise with residents, staff, and contractors, coordinate works, monitor progress, and ensure all administrative tasks are handled accurately and efficiently.

This role blends customer service, administration, coordination, and compliance knowledge – no two days are the same. You’ll need to think on your feet, prioritise effectively, and communicate clearly with people at all levels.

Key Responsibilities
• Support the Contracts Manager in managing servicing programmes across compliance areas (Fire, Electrical, Lifts, Legionella, Gas, Asbestos)
• Manage access into customers’ homes and liaise with residents & staff to book repairs and servicing visits
• Act as first point of contact for staff and residents regarding escalations
• Monitor all work in progress and ensure incomplete work is moved to completion
• Ensure required parts are ordered and scheduled to minimise delays for residents
• Provide comprehensive administration support to the Contracts Manager
• Maintain consistent and accurate records and documentation
• Develop, implement, and monitor administrative processes to support efficient service delivery
• Produce minutes from meetings

What We’re Looking For
Essential:
• Experience working within a compliance function, ideally in asbestos and water hygiene
• Proven experience working to deadlines and targets
• Ability to raise purchase/works orders accurately and promptly
• Technically proficient in Microsoft Word and Excel, including formulas
• Customer service experience
• Experience building and maintaining relationships with contractors, residents, and staff
• Ability to produce accurate minutes from meetings
• Strong organisational skills and ability to work independently
• Excellent verbal and written communication skills
• Highly organised, methodical, analytical, with exceptional attention to detail

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd, operating as a recruitment agency and business.