Customer Service

Customer Service Officer 

Location: Birmingham
Length: Interim - 2-3months 
Salary: £13 PAYE + £1.57 HP
 

We are excited to support the recruitment of a Customer Service Officer for a Housing Association in Birmingham. This role is key in providing a professional and responsive service to customers, residents, and stakeholders.

What will you do in the role?

• Act as the first point of contact for residents, providers, and the public, offering high-quality customer service.

• Handle customer care cases individually and within a team, ensuring clear communication and timely resolution.

• Maintain a professional reception area and liaise with internal teams to address queries.

• Identify areas for improvement and contribute to the continuous enhancement of our services.

• Ensure compliance with GDPR, health and safety, and company policies.

• Log complaints and safeguarding concerns sensitively and professionally.

Who would excel in this role?

• Experienced in delivering exceptional customer service.

• Skilled in effective communication and problem-solving.

• Confident in managing multiple tasks and escalating issues when necessary.

• Knowledge of GDPR and health and safety protocols is advantageous.

To discuss this role further, please contact Kelly Power on 07715658150