Housing Options Manager

Interim Housing Options Manager

📍 Surrey
 💰 £38 per hour
 🕒 12-month contract

Are you an experienced Housing Options leader ready to step into a pivotal interim role and make an immediate impact?

We’re working with a forward-thinking organisation in Surrey seeking an Interim Housing Options Manager to lead a busy frontline service delivering homelessness prevention, housing advice, and allocations.

This is a fantastic opportunity to take ownership of a high-profile service, lead a well-established team, and drive performance in a challenging and rewarding environment.

The Role

You’ll be responsible for the strategic and operational leadership of the Housing Options service, ensuring the council meets its statutory homelessness duties while delivering excellent outcomes for residents.

Key responsibilities include:

• Leading and managing a team of Housing Options staff, driving performance and service quality 
• Overseeing homelessness prevention, relief, and main duty decision-making 
• Managing the housing register, temporary accommodation, and deposit scheme 
• Handling complex and sensitive casework, including reviews and appeals 
• Developing partnerships with external agencies to improve service delivery 
• Monitoring budgets, performance data, and ensuring compliance with legislation and best practice 
• Deputising for the Housing Needs Manager where required 

About You

To succeed in this role, you’ll bring:

• Strong experience leading a Housing Options / Homelessness service 
• In-depth knowledge of homelessness legislation, allocations, and case law 
• Proven ability to manage teams in a fast-paced, high-demand environment 
• Confidence handling complex cases and making robust, defensible decisions 
• Excellent stakeholder management and communication skills 
• A proactive, solutions-focused approach with the ability to drive service improvements

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.