Interim Service Improvement Manager

Interim Service Improvement Manager

Housing Services | Interim Contract | £500.00 per day

Are you a forward-thinking housing professional with a passion for transforming services, strengthening tenant voice, and driving regulatory excellence? We are seeking an exceptional Interim Service Improvement Manager to support a local authority housing service through a period of improvement and change.

This role offers the opportunity to shape customer insight, champion best practice, and influence service direction at a strategic level.

Key Responsibilities

• Lead on regulatory engagement
• Develop and maintain effective relationships with key external bodies, including the Regulator of Social Housing, Housing Ombudsman Service, and DLUHC.
• Coordinate responses to consultations and lead improvement and policy development initiatives.
• Provide strategic insight and guidance.
• Stay ahead of emerging regulatory requirements, sector innovation, and risks.
• Provide professional advice and clear recommendations to senior leaders and stakeholders.
• Champion tenant voice and engagement
• Strengthen customer and community insight frameworks to ensure tenant voices meaningfully inform both operational and strategic decisions.
• Support the development of strong landlord–tenant relationships and ensure services are responsive and customer-focused.
• Enhance performance management
• Ensure comprehensive performance data is available, accurate, and effectively communicated to customers, Members, staff, and partners.
• Promote governance, peer challenge, and continuous improvement across the housing management team.
• Drive digital and systems improvement
• Manage, maintain, and develop housing IT systems to support high-quality, efficient service delivery.
• Support compliance and policy development
• Lead on self-assessments, research, and policy analysis to ensure compliance with legal and regulatory standards.
• Embed best practice and inclusivity
• Promote strong project management behaviours across all service initiatives.
• Champion equality, diversity, and inclusion across all areas of service delivery.

About You

You will bring:

• Strong understanding of social housing regulation and sector expectations 
• Experience engaging with external regulators and senior stakeholders 
• A track record of driving service improvements and embedding customer insight 
• Excellent analytical, strategic, and communication skills
• Experience in digital or systems development within a housing context 
• A collaborative approach and commitment to continuous improvement

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.