Maintenance & Repairs Lead

The Role:

We’re looking for an experienced Maintenance & Repairs Lead to take ownership of a high-performing housing maintenance service. This is a key leadership role responsible for delivering a customer-focused, compliant and cost-effective repairs and maintenance function, ensuring homes are safe, well-maintained and fit for purpose.

You’ll lead a multidisciplinary team delivering responsive repairs, cyclical maintenance and minor works projects, driving service improvements while maintaining strong financial and performance controls.

Key Responsibilities:

•    Lead, manage and motivate a team delivering responsive and planned maintenance services

•    Oversee reactive repairs, cyclical programmes and improvement works to ensure quality and value for money

•    Monitor contractor and supplier performance, holding them accountable for delivery standards

•    Identify opportunities to improve efficiency, first-time fix rates and customer satisfaction

•    Approve works, manage budgets and ensure financial compliance

•    Contribute to long-term asset management and investment planning

•    Handle complex technical issues including building defects and specialist investigations

•    Ensure full compliance with health & safety legislation, CDM regulations and asbestos management

•    Respond to customer queries, complaints and escalations with professionalism and care

•    Build strong relationships with residents, stakeholders and internal teams

About You :

We’re looking for a confident leader with strong technical expertise and a passion for delivering excellent housing services.

You will have:

•    Degree (or equivalent) in a construction-related discipline

•    Significant experience in housing maintenance, repairs or asset management

•    Proven experience leading technical or operational teams

Strong knowledge of:

•    Building construction and defects

•    Health & Safety legislation (including CDM)

•    Asbestos regulations and housing compliance requirements

•    Experience managing budgets, contractors and performance targets

•    Excellent problem-solving and decision-making skills

•    A strong customer-first mindset

•    Full UK driving licence

•    Professional membership (e.g. CIOB) is desirable.

What You’ll Bring:

•    A proactive, solutions-focused approach

•    The ability to manage competing priorities and deliver results

•    Strong communication skills with both technical and non-technical audiences

•    A commitment to continuous improvement and service excellence

Why Apply?

•    Make a real impact on the quality of people’s homes and communities

•    Lead a service at the heart of housing delivery

•    Opportunity to shape future maintenance and investment programmes

•    Work within a collaborative, forward-thinking environment