Receptionist/ Customer Services Officer

Receptionist (with Admin & Scheduling Duties)

Permanent | £32,907 – £34,359 | Full‑time | Office‑based | Tower Bridge, London

A leading housing organisation near Tower Bridge is seeking a highly organised and people‑focused Receptionist to join their busy Property Services team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys helping residents, and can juggle front‑of‑house duties with detailed administrative and scheduling work.

You’ll be the welcoming face of the organisation while also playing a key role in coordinating repairs, managing appointments, and supporting the smooth running of a busy in‑house repairs service.

⭐ The Role

As Receptionist, you’ll be responsible for:

• Being the first point of contact for residents, visitors, contractors, and colleagues
• Logging, tracking and managing repair requests, including damp & mould cases
• Scheduling repairs, inspections and follow‑on works for in‑house operatives and external contractors
• Applying schedule of rates and priority times to jobs
• Coordinating appointments between residents, surveyors and contractors
• Maintaining accurate records, trackers, communication logs and compliance documentation
• Supporting invoice processing and general admin for the Property Services team
• Monitoring progress of works and ensuring jobs are completed on time
• Helping compile KPIs and performance information
• Promoting the use of CRM and supporting new staff with system training

This is a varied, hands‑on role where no two days are the same — perfect for someone who enjoys problem‑solving, staying organised, and delivering excellent customer service.

⭐ About You

We’re looking for someone who brings:

• Experience in a receptionist, front‑of‑house or customer‑facing role
• Strong administrative skills, ideally within housing, property, or repairs
• Confidence communicating with residents, contractors and internal teams
• Excellent organisational skills and meticulous attention to detail
• Ability to manage competing priorities in a busy environment
• Good understanding of repairs, maintenance or compliance processes (desirable)
• Experience scheduling operatives or coordinating diaries (desirable)
• Proficiency in Microsoft Excel and general office software
• A team‑focused, resilient and positive attitude

If you’ve worked with trades teams (plumbers, electricians, carpenters etc.) or have knowledge of housing repairs, that’s a real advantage.

⭐ What’s on Offer

• Salary: £32,907 – £34,359 p.a.
• Permanent, full‑time role
• Office‑based near Tower Bridge
• 27 days annual leave plus bank holidays (rising with service)
• Local Government Pension Scheme
• 2 annual Giveback Days for community volunteering
• Supportive, inclusive working culture
• Learning and development opportunities
• The chance to make a real difference to local residents

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.