Regional Property Manager

The Role:

We are seeking a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer, managing a wide range of responsive and specialist repair activities. This includes disrepair cases, complex repairs, insurance claims, complaints and alteration requests.

You will play a key leadership role in ensuring high‑quality service delivery across a large housing portfolio, working closely with contractors, internal teams and residents to deliver efficient, transparent and customer‑focused outcomes.

Key Responsibilities:

• Lead, mentor and manage a multidisciplinary repairs and surveying team, ensuring strong performance and accountability.
• Oversee disrepair cases, including acting as an expert witness where required.
• Manage complex repairs, complaints, insurance claims and alteration requests.
• Monitor contractor performance, ensuring compliance with contractual requirements and driving continuous improvement.
• Ensure accurate and robust record‑keeping across all workstreams.
• Track and report on KPIs, providing clear performance updates to senior stakeholders.
• Manage budgets effectively, ensuring services are delivered within agreed financial parameters.
• Work collaboratively with internal teams and external partners to deliver efficient and joined‑up services.
• Respond to customer enquiries and feedback, ensuring a positive and transparent customer experience.
• Drive service improvements by analysing performance data and customer feedback.

What We’re Looking For:

• Strong leadership experience managing repairs or surveying teams.
• Proven experience managing disrepair cases, including expert witness involvement.
• Experience in contract and/or project management (essential).
• Background in social housing, building surveying, or a regulated property environment.
• Experience working with contractors and external stakeholders.
• Strong customer focus, with experience dealing with a wide range of customers.
• Excellent communication skills, both written and verbal.
• Strong analytical skills with attention to detail in performance reporting.
• Proven ability to manage budgets and control costs effectively.
• A proactive, resilient approach with the ability to manage competing priorities.
• Full driving licence and access to a car with business insurance.

Desirable:

• Experience working within housing or a related sector.