Repairs Administrator

Repairs Administrator
Brentford | Full Time | Temporary

£15.85 PAYE / £20.43 Umbrella

Are you an experienced administrator with a background in housing and property services? We’re looking for a proactive Repairs Administrator to join a Housing Association in Brentford, supporting the delivery of repairs and compliance services.

The Role
As Repairs Administrator, you’ll play a key role in supporting the repairs and compliance teams, liaising with residents, contractors, and colleagues to ensure works are delivered to a high standard. You’ll:

• Provide administrative support across the repairs and compliance teams.

• Support surveyors with repairs, complex cases, and disrepair works.

• Act as a resident liaison to ensure customer needs are met during repairs and safety projects.

• Manage data on compliance systems to ensure regulatory obligations are met.

• Collate and report on repairs programmes to keep the Asset team updated.

• Liaise with contractors/consultants to provide timely reports and statistics to senior staff.

• Assist with updating property records and electronic files.

• Diagnose and raise repairs/maintenance job orders, interviewing residents where necessary.

• Support tenant surveys on repairs quality and escalate persistent concerns.

• Monitor contractor performance and provide updates in partnering meetings.

• Record, acknowledge, and monitor all formal complaints.

• Liaise with Finance on rechargeable works, reporting on collections monthly.

About You
We’re looking for someone with strong administrative skills, excellent communication, and a customer-focused approach. Experience in housing, property services, or working with contractors will be an advantage.

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.