Repairs Officer ( Contracts)

Job Title: Repairs Officer (Contracts)

Team: Home and Community Maintenance
 Reports to: Repairs and Maintenance Manager
 Location: Field based
 Hours: 37 per week, Monday – Friday
 Salary: £44,109

Are you passionate about delivering high quality repairs and maintenance services that make a real difference to people’s homes? We’re looking for a skilled Repairs Officer (Contracts) to join our Home and Community Maintenance team. In this role, you will take ownership of contracted works, supporting a top class repairs service that ensures homes are safe, well maintained, and a source of pride for our customers.

What you’ll do:

• Manage day to day repairs contracts, ensuring high quality service delivery and excellent value for money.
• Lead the development and continuous improvement of a best in class repairs service.
• Conduct full property surveys, raise and monitor works orders, and ensure timely completion.
• Oversee contractors, ensuring compliance with health & safety and quality standards.
• Monitor performance, budgets, and customer satisfaction, using data to drive improvements.
• Support and develop team members, including an Apprentice Surveyor.
• Assist in resolving complaints, legal claims, and disrepair cases effectively.
• Participate in out of hours management as required.

What we’re looking for:

• Experience managing repairs to a high standard with excellent customer satisfaction.
• Strong knowledge of housing legislation, policies, and best practice.
• Experience leading high performing teams in repairs and/or voids management.
• Understanding of building construction and maintenance processes.
• Excellent organisational, problem solving, and communication skills.
• Resilience, flexibility, and the ability to work independently and proactively.

Qualifications:

• HND in Building Construction, Building Surveying, or related subject.
• Professional qualification in surveying or maintenance (e.g., CIOB, RICS) desirable.
• NEBOSH certificate or equivalent in Health & Safety desirable.
• Full UK driving license with business use insurance.

What we offer:

• Generous salary and benefits.
• 25 days annual leave, increasing to 30 days with service.
• Pension scheme with generous employer contribution.
• Reward schemes and employee discounts.
• Training and development opportunities to progress within the organisation.
• Autonomy to make decisions and take ownership of your work.

If you are committed to delivering excellent repairs services, leading teams to success, and making a real difference in customers’ homes, this is the role for you.

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.