Service Controller (Housing Repairs & Maintenance)

Service Controller – Repairs & Maintenance
North Hertfordshire | £15.95 per hour | Temporary 3–6 months

The opportunity

An excellent opportunity has arisen for a Service Controller to join a busy property repairs and maintenance team on a temporary basis for 3–6 months. This role is ideal for a highly organised coordinator who enjoys fast-paced work, problem solving and delivering outstanding customer service.

What you’ll be doing

• Scheduling repair and maintenance jobs, managing operative diaries to make sure appointments are made and kept.
• Keeping customers fully updated on the progress of their repairs, rearranging appointments where needed and ensuring a positive experience throughout.
• Allocating and sequencing work efficiently, including emergency repairs, to maximise productivity and minimise disruption.
• Working closely with colleagues in the customer contact/hub teams to plan resources and meet service targets.
• Reviewing jobs for special materials or access needs, monitoring the “emerging day” and reallocating work as priorities change.
• Accurately processing and updating orders, variations, surveys, invoices, recharges and call-outs using internal IT systems.

About you

• Strong background in administration and customer service, ideally within repairs, maintenance or a similar operational environment.
• Confident using electronic scheduling/diary management systems and MS Word, Excel, email and other IT packages.
• Clear written and verbal communicator with excellent negotiation skills and a calm, professional telephone manner.
• Methodical, with great attention to detail, fast and accurate keyboard skills and the ability to work well with figures.
• Able to multitask and prioritise in a fast-paced setting, using a common-sense approach to solve problems as they arise.
• Good geographical knowledge of the local area and an understanding of domestic building maintenance and terminology (or willingness to learn).

What’s on offer

• Hourly rate of £15.95, paid weekly via the agency.
• Temporary assignment for approximately 3–6 months, with full-time hours in North Hertfordshire.
• Supportive team culture where your organisational skills and customer focus make a real difference to residents and colleagues.