Voids Officer DLO

Job Title: Voids Officer (DLO) 
 Location: Field Based
Salary: £51,400 per annum
Hours: 37 hours per week, Monday – Friday

Are you a highly organised and proactive professional with experience managing large trade teams? Do you have a passion for delivering high quality refurbishment works and creating homes that customers can be proud of? If so, we have the perfect opportunity for you.

We are recruiting a Voids Officer (DLO) to join a leading housing maintenance team. In this role, you will be responsible for delivering a high-quality void refurbishment programme, overseeing a large in house trade team of 16+, and ensuring that all void properties are refurbished efficiently, safely, and to an exceptional standard.

Key Responsibilities:

• Manage and lead the DLO voids team, ensuring high performance and adherence to budgets.
• Conduct full surveys of empty and tenanted properties, specifying, authorising, and monitoring works to completion.
• Carry out pre- and post-inspections, ensuring health and safety compliance across all works.
• Resolve complaints and customer dissatisfaction with tact and professionalism.
• Collaborate with colleagues to drive continuous improvement and innovation within the voids service.
• Manage contractors when required, ensuring works meet quality and safety standards.
• Maintain up to date knowledge of housing legislation, regulations, and best practice.

What We’re Looking For:

• Experience managing voids or repairs teams to a high standard of customer satisfaction.
• Proven ability to manage multi-disciplinary teams and budgets effectively.
• Strong organisational skills, attention to detail, and problem solving abilities.
• Relevant professional qualifications (HND in Building Surveying/Construction or similar; CIOB/RICS or NEBOSH desirable).
• Full UK driving license with business-use insurance.

What’s On Offer:

• Competitive salary of £51,400.
• 25 days’ annual leave, rising to 30 days over five years.
• Generous pension with employer contribution.
• Reward schemes and discounts.
• Training and tools to perform at your best.
• Opportunities to progress within a supportive organisation.

This is your chance to lead a dynamic team, make a real impact on the quality of homes, and be part of a forward-thinking housing maintenance service

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.