Leadership Lounge- Innovative approaches to Customer Experience and building trust through transparent Complaint Management

Susan Stockwell and Jo Fielding-Cooke from Supa-C, a new customer-centric consultancy helping Housing organisations drive changes in their customer experience, will be holding an interactive discussion around innovative solutions to complaint resolution and how to leverage this to improve overall customer satisfaction.  They will cover:

The impact of a customer-centric approach on resident satisfaction.

The importance of transparency and trust

How to foster a culture of continuous improvement in complaints management

The role of leadership in driving change

How to transform customer experience through an effective complaints process

The session will be hosted online between 9.30am-10.30am on Tuesday 25th March and will be hosted, as always, by Amanda Leonard, CEO at Perfectstorm.inc.

This group is aimed at Directors with less than 5 years experience in a senior leadership role.

Please contact Lizzie@greenacre-executive.com for an invite.