Technology, Transformation, and the Customer Journey: Why Every Board Needs Digital Intelligence

Digital transformation is no longer a technology initiative—it is a core strategic issue for boards. As organisations increasingly compete on customer experience, data, and operational agility, board members must be equipped to understand and challenge how digital capability shapes performance and long-term value.

This NEDWork session is designed for Chairs and aspiring Chairs who want to strengthen their oversight of digital strategy and transformation. Through a facilitated peer discussion, we will explore how boards can better understand digital leadership, ask the right questions, and ensure technology investments genuinely support organisational performance and customer outcomes.

Together we will discuss:

1. Where digital leadership sits within your organisation, and how it should support the board and executive team
2. How digital leaders add value—or constructive disruption—at the top table
3. Board appetite for the use of technology to improve business performance and the customer experience
4. The skills and perspectives needed around the board table to provide effective support and challenge
5. The key questions boards should be asking to ensure digital initiatives align with strategy and deliver impact

This will be a highly interactive session, offering a safe and confidential space for peer exchange among Board leaders. Participants will have the opportunity to share experiences, compare approaches, and reflect on how boards can develop the digital intelligence required to govern effectively in a rapidly evolving environment.

Whether you currently chair a board or are preparing for that role, this session will help you consider how technology, transformation, and the customer journey intersect with effective board leadership.

It’s not too late to join us ....contact Barry Forsythe on barry@greenacre-recruitment.com or Lizzie Grimwood on Lizzie@greenacre-recruitment.com